Mental and Physical Health Counseling Service
The JERA Health Insurance Society provides a Mental and Physical Health Counseling Service, which includes a health counseling service that is available 24 hours a day, 365 days a year and can be used to address problems or concerns related to the health or medical care of yourself or your family, as well as arranging for second opinions in the case of serious illnesses or introducing specialists recommended or selected by doctors.
We are careful to always protect privacy, and no counseling or call fees will be charged, so please do not hesitate to use this service.
- *Note that this service is outsourced to T-PEC CORPORATION.
- Usage information
- 24-Hour Telephone Health Counseling Service
- Mental Health Counseling Service
- Specialist Telephone Counseling Service
- Second Opinion Arrangement Service
- Examination Arrangement Service
- Doctor-Recommended Specialist Information Provision Service
Usage information
| Eligible members | This service can be used by insured persons who are members of the JERA Health Insurance Society and their dependent family members as well as spouses who are not enrolled in the JERA Health Insurance Society and their dependents. |
|---|---|
| How to use | By telephone, online, or face-to-face *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Counseling and call fees | No counseling or call fees will be charged. |
| Privacy | We are careful to always protect privacy, and the usage details will not be reported to your company or to the JERA Health Insurance Society, so please do not hesitate to use this service. *Note that this excludes cases where T-PEC CORPORATION, the contractor, determines that there is a threat to life or that such protection exceeds the reasonable limits of confidentiality. |
| Details on how to use the service | Web site Information for Users |
24-Hour Telephone Health Counseling Service
Through this service, our doctors, public health nurses, registered nurses, and other qualified health care professionals handle inquiries on problems or concerns related to the health or medical care of yourself or your family 24 hours a day, 365 days a year.
| Reception hours | 24 hours a day, 365 days a year |
|---|---|
| Telephone | 0120-205-129 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |
Mental Health Counseling Service
Through this service, our psychological counselors respond to problems or concerns related to mental health. Counseling can be provided face-to-face, through online interviews, on the web, or by telephone.
| How to use the service and reception hours |
|
|---|---|
| Telephone | 0120-205-129 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |
Specialist Telephone Counseling Service
Through this service, our health counselors can make an appointment for you to talk to a suitable specialist on the phone in cases where you do not necessarily need a referral letter and a second opinion but would still like to talk to someone other than your primary doctor.
*Appointment required, consultation time: around 15 minutes
| Reception hours | Monday to Friday from 9:00 AM to 22:00 PM (not open on Sundays, public holidays, or from 12/31 to 1/3) |
|---|---|
| Telephone | 0120-201-049 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |
Second Opinion Arrangement Service
Through this service, we arrange for second opinions so that you can more effectively consider whether your current treatment is suitable and whether there are other treatment options so you can choose the treatment that is right for you.
| Reception hours | Monday to Friday from 9:00 AM to 18:00 PM (not open on Sundays, public holidays, or from 12/31 to 1/3) |
|---|---|
| Telephone | 0120-201-106 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |
Examination Arrangement Service
Through this service, we search for and arrange examinations at suitable medical institutions in cases where your primary doctor decides that specialized treatment that is not available at your current medical institution is necessary.
| Reception hours | Monday to Friday from 9:00 AM to 18:00 PM (not open on Sundays, public holidays, or from 12/31 to 1/3) |
|---|---|
| Telephone | 0120-201-106 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |
Doctor-Recommended Specialist Information Provision Service
Through this service, we provide information on specialists* recommended or selected by doctors. More specifically, our registered nurses provide profiles or suitable specialists after asking about your illness name, desired region, and other relevant information.
| Reception hours | Monday to Friday from 9:00 AM to 18:00 PM (not open on Sundays, public holidays, or from 12/31 to 1/3) |
|---|---|
| Telephone | 0120-201-106 *Note that this service cannot be used from outside Japan. Please use the overseas travel insurance or other service of the company you belong to instead. |
| Details on how to use the service | Web site Information for Users |