JERA Health Insurance Point Service (kencom)

What is the JERA Health Insurance Point Service (kencom)?

The health management app, "kencom" is offered by DeSC Healthcare, Inc. based on the theme of "thinking about health in a fun manner," and provides articles on health according to management of logged data on daily life (number of steps, weight, etc.) and user needs. In addition, users can accumulate points through log history and participation/engagement in activities, such as events promoting health. The accumulated points can be exchanged for various items, such as e-gift cards.

※Only insured persons (including Voluntarily and Continuously Insured Persons) are eligible to use the JERA Health Insurance Points Service.

JERA Health Insurance Points & kencom Coins

In addition to JERA Health Insurance Points that are exclusively awarded by JERA Health Insurance Society, kencom offers "kencom Coins" awarded by DeSC Healthcare, Inc. However, the usage and items awarded differ.

Item	JERA Health Insurance Points	kencom Coins
Usage	Each (1) point is equal to 1 yen and can be exchanged for e-gift cards from services such as Amazon or nanaco, or various e-gift cards that can be used at local stores. Please refer to the kencom app to check items available for exchange and the number of points required to acquire them.	Users can enter a drawing for items per 1,000 coins earned. If selected, the coins can be exchanged for e-gift cards (Amazon, nanaco, WAON). Coins can be exchanged for items in the simulation game in the kencom app, "Emoa's Room."
Items awarded	kencom app log in (once a day) Recording daily steps, weight/meals, etc. Participation in walking events, etc. and achieving average number of steps, etc. Click here for details on items awarded and number of points	Accomplishing "Today's To-Do List" in the kencom app Browse health-related articles Participate in walking events, etc. *Up to 99,999 coins can be displayed, but even if the number of coins earned exceeds that display limit, points will continue to be accumulated.
Award period	Points for daily number of steps taken, weight, and meal logs will immediately and automatically be awarded. Notifications regarding the award period for points earned through other activities, such as walking events, will be made as needed.	Immediate and automatic awarding of coins
Period of validity	Until the end of the fiscal year following the fiscal year points were awarded (points awarded in fiscal year N are valid until the end of fiscal year N+1)	A 90-day period from the day that coins were last earned or used

*When a user loses their health insurance eligibility, they can no longer earn or exchange points through the service. Please note that if the service is used after losing eligibility, the points must be forfeited.

kencom Registration and How to Sync Number of Steps

Click here to create a kencom account and for identity verification
Click here for syncing number of steps with a smartphone or Fitbit

Inquiries

For inquiries about kencom, please use the following contact information.
Reference: FAQ/Inquiries
For inquiries regarding matters other than kencom customer support, please use the contact form on the JERA Health Insurance Society website.

■ kencom customer support (email)

https://kencom.jp/inquiry/new
Hours: Weekdays 10:00–18:00 (excluding year-end/New Year's Dec. 30–Jan. 3)

■ kencom customer support (telephone)

050-3355-2281
Hours: Weekdays 10:00–17:00 (excluding year-end/New Year's Dec. 30–Jan. 3)

【Information available through kencom customer support (telephone)】

App operation
Responses to questions that can be answered in the FAQ答
Inquiries about a user's kencom login ID (insurance card information must be provided)
Information on how to make contact for email support regarding account deletion, etc.

*Some assistance is provided through audio guidance.
*Depending on the inquiry, users may be asked to make contact by email.
*Users are asked to make any inquiries on their own.